Ron's Pickin' Parlor...A Specialty Shop For The Bluegrass Musician


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Ron’s Pickin’ Parlor Ordering Policies 

How to Order

1. Ordering:  If you found something you'd like to buy the first step is to let us know! Please email us at banjoron@bellsouth.net, call us at 704-888-9961, or fax us at 704-888-1290. If you get our answering machine please  leave a message and we will call you back in a
timely manner. 

 You'll notice that there are no "Buy" buttons on our site; this is because we prefer interacting with our customers on a more personal level than the internet generally offers. We want you to know exactly what the instrument you are interested in is all about -- and that involves conversation. We will be happy to provide hands-on descriptions of our instruments on the phone or by email, and if you find that you'd like to see detailed photos over and above what we display on our site, we'll be happy to snap a few more for you.

2. Payment:  We accept Master Card, Visa, and Discover, (credit card/debit card), local personal checks, Direct Bank Transfers, and PayPal,. We do not ship C.O.D. Instruments paid for with a personal check will not be shipped until the check clears our bank. Sales tax of 6.75% will be added to orders shipped to North Carolina. We will hold any non-consignment instrument for up to 30 days with a 25% non-refundable deposit. We are unable to hold instruments that are offered on consignment. For orders outside the contiential US and Canada we accept Bank Transfers. No Exceptions.    

3. Shipping:  We ship most instruments within 24 hours of receiving payment. If paying by personal check instruments will ship as soon as it clears our bank. All instruments must be paid for in full, in advance, before shipping. We generally ship UPS, though FedEx and other carriers are possible.

We attempt to stock a wide range of items, but we cannot stock everything at all times. In stock items usually ship the
next business day if ordered in the morning. Items not in stock generally ship within 7 business days
depending on how quickly we can get the items from suppliers and do a proper setup on the instrument.

4. Approval Period:  Any instrument that does not meet your expectations may be returned in new condition in the original packaging and shipping container. All instruments are shipped on a 48-hour approval basis. This means that you have 48 hours from the time of receipt of the instrument to notify us that you wish to return it. If you do not contact us within this period it means that the instrument fully meets your needs and expectations. Out of the country purchases have no returns or refunds. The instrument will be as described when shipped so be sure it is what you want.

5. Returns:  If you do contact us and wish to return the instrument, you will remain responsible for the actual shipping charges both ways even if it was sold with free or discounted shipping. You must call in advance for a return authorization.  The instrument must be shipped fully insured, and must be packaged as it was shipped to you. Please ask for advice if you have questions regarding proper packaging. We charge a 3% restock fee of your invoice total for orders paid for with a credit card or PayPal. We offer a refund only upon our receipt and inspection of the instrument. Returns are not offered for consignment instruments; these are always sold as-is, with no returns or refunds. Out of the country purchases have no returns or refunds. The instrument will be as described when shipped so be sure it is what you want.

6. Damages:  Damage resulting from inadequate packaging of returned instruments, will be the responsibility of the customer. If we receive the instrument back from you damaged due to shipping it will be your responsibility to issue the claim. We will save all packing material and help out in any way possible to expedite this process. All carriers require that the person or company who shipped the item be the one who issues the damage claim. If you have received the instrument damaged, call us as soon as possible and we will issue a damage claim. Save all packing material as the carrier may require an inspection. Damage must be reported to us within 48 hours of receipt of the order.

7.  Special Orders:  Special orders are standard instruments that we do not routinely stock, or instruments built-to-order with standard options (left-handed models, cutaways, etc.). We can special-order certain instruments, on a case-by-case basis. Under most circumstances, this will require a significant or full payment non-refundable deposit. Special orders are generally non-returnable. If we cannot fill your order within a reasonable time, we will notify you of the situation.

 

8. Additional info:  Normally we respond to emails within a few hours of receiving them, however we do occasionally take a day or two off for vacation and holidays etc., so if you do not get a response back in a timely manner please resend your email just to be sure we got it and we will answer it as soon as we get it. 


            We are a small family owned business that depends on and appreciates your business.

Thank You!